Customer Inquiries & Issues
54%- "Greeter"
- "Need to book seats"
- "Lost luggage"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Alitalia Phone Number | 1 (877) 793-1717 |
| Average Hold Time | 00:09:03 |
| Average Calls duration | 5 minutes |
| Most Popular Alitalia Email Address | specialassistance@ita-airways.com |
| Alitalia Live Agent Availability | 12% of callers successfully reach a real person |
| Issue Resolution Rate | Low (12% reported full resolution) |
| Alitalia Customer Service Rating | 4.6 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 78% phone, 22% email |
| Common Reasons for Contact | Request for information, return/ replace and product/ service |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Alitalia | First and last name, order id or tracking number or nothing |
Additional Contact Number:
Italy 893 49049