Contact Alitalia Customer Service
Alitalia Phone Numbers and Emails
Toll-Free Number:
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(877) 793-1717United States
Customer Service:
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(866) 725-7077Canada
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+39 068 596 0020International
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+3 562 778 0221Malta
Alitalia Emails:
Alitalia Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Alitalia is 8777931717. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 61% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Thursday. The average call time is 6 minutes.
Be prepared for the call as Alitalia may ask you for the following information to identify you as a customer: first and last name, nothing or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Alitalia is 8777931717. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 61% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Thursday. The average call time is 6 minutes.
Be prepared for the call as Alitalia may ask you for the following information to identify you as a customer: first and last name, nothing or order id or tracking no.
People call Alitalia mainly because of request for information, return/ replace and product/ service.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Alitalia is specialassistance@ita-airways.com. 46% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Additional Contact Number:
Italy 893 49049
How Good is Alitalia's Customer Service?
Summary of Alitalia Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Alitalia?
Request for Information Question:
- “Information”
- “Confirm booking”
- “Modify information”
Return/ Replace Question:
- “My passporport number change and I'm flying on the 30th of Dec.”
- “Changing my flight date”
- “Change flight”
Product/ Service Question:
- “I need to book a ticket”
- “Error in passport expiration date on online check in”
- “Purchase emergency tkt to IAD”
Activation/ Cancellation Question:
- “Flight cancellation”
- “One pax ticket cancellation”
- “Flight cancelled”
Shipping and Delivery Question:
- “Telocation”
- “Missed flight due delayed train”
- “Flight delayed”
Refund Question:
- “Refund”
- “Refund and flight cancellation enquiries”
- “Visa refund”
Payments and Charges Question:
- “Charging me for a seat I already paid for on 7/31/2025 for flight from Rome to Geneva”
- “Booking ZWZJUM already paid and you your charging a second time”
- “Charged twice”
Account Question:
- “Verify flight”
- “I’m trying to log in and it says invalid”
- “Alfursan Silver membership benfit”
Website/ Application Question:
- “Problème site ordre ITRJYX(AZ)”
- “Disabled need to change seat website not working”
- “Covid test requisites”
Staff Question:
- “Service start date”
- “Personal service assistance”
- “Service animal”
Cards Question:
- “Trying to get seat but they won't take my credit card”
- “ID CARD”
Employment Question:
- “Trying to clarify the boarding pass pick up issue. Delta needs to do a better job communicating with customers right upfront about how the partnership works”
Other Question:
- “Baggage allowance”
- “Lost ID, flight AZ110, 18 January, 14:30”
- “Hello”